Shipping policy

Shipping Policy

At Couzzin, we believe in providing you with a seamless shopping experience. Our goal is to ensure that your orders reach you quickly, safely, and with the utmost care. Please take a moment to read our shipping policy for Pakistan below:

1. Processing Time

Order Processing: All orders are processed within 1-2 business days (excluding weekends and public holidays).

Order Confirmation: Once your order is placed, you will receive an order confirmation email. A follow-up email will notify you once your order is dispatched from our warehouse.

Custom Orders: If any customizations or special requests are made, processing may take longer, up to 3-5 business days.

Please note: Delivery times may vary depending on factors like location, weather conditions, or local courier service delays.

2. Order Tracking

Once your order is shipped, you will receive a tracking number via email and SMS. You can track your order directly on the courier's website or by contacting the courier service for updates.

3. Shipping Restrictions

We are currently unable to deliver to P.O. Boxes or remote areas where courier services are unavailable. Please ensure that you provide a complete and accurate address when placing your order.

4. Shipping Issues or Delays

If there are any issues with your shipment (damaged products, delivery delays, etc.), please reach out to our customer service team at supportcouzzin@gmail.com or WhatsApp chat 0370-1455449. We will resolve the issue as quickly as possible.

Lost Shipments: In the rare case that your package is lost in transit, we will work with the shipping provider to initiate an investigation and assist you in recovering your order.

5. Returns & Exchange

We want you to be completely satisfied with your purchase. For information on how to return or exchange products, please refer to our Return & Refund Policy.

6. Contact Us

If you have any questions or concerns about shipping, feel free to reach out to us at:
Email: supportcouzzin@gmail.com
Phone: 0370-1455449
Address: Barki Road, Main DHA Phase 8, Lahore

Thank you for shopping with Couzzin! We are committed to delivering high-quality crockery, cookware, and household essentials with care and attention. Enjoy your shopping experience with us!